FAQ,s
BEAU & ARROW
Frequently Asked Questions
Find quick answers to common questions about products, orders, payments, shipping, returns, exchanges, and customer support.
01
Shopping Help
Information about products and placing orders.
02
Shipping
Learn about processing, delivery and tracking.
03
Returns
Understand returns, exchanges and refunds.
04
Support
Contact our team whenever you need assistance.
01
SHOPPING
Orders & Products
What can I purchase from Beau & Arrow? +
Beau & Arrow offers a curated selection of children's apparel,
footwear, accessories, and other thoughtfully selected items
for growing families.
How do I place an order? +
Browse the products available in our online store, select the
item you would like to purchase, add it to your cart, and
complete the checkout process with your billing and shipping
information.
Where can I find product information? +
Product descriptions and available specifications are provided
on the individual product pages. We recommend reviewing the
product information carefully before placing your order.
Are all products available all the time? +
Product availability can change. Some items may become
unavailable or sell out. Availability shown on the website
reflects the information available at the time of ordering.
02
DELIVERY
Shipping & Tracking
Where does Beau & Arrow ship? +
Beau & Arrow currently provides shipping within the United States.
Orders require a complete and accurate U.S. shipping address.
How long does shipping take? +
Orders generally require 1–2 business days for handling.
Estimated carrier transit time is 3–5 business days, giving
an estimated total delivery timeframe of 4–7 business days.
These are estimates and are not guaranteed delivery times.
Is standard shipping free? +
Free standard shipping is currently available within the
United States. Applicable shipping information is displayed
during the ordering process.
Which shipping carriers do you use? +
Beau & Arrow currently uses USPS and UPS for shipping.
Will I receive tracking information? +
Tracking information is provided when available after an order
has been shipped. Tracking updates may take some time to appear
after a shipping label is created or the package enters the
carrier's system.
What should I do if my tracking has not updated? +
Tracking information can sometimes have gaps between carrier
scans. If there has been no recent movement after the normal
estimated delivery timeframe, contact our support team with
your order number and purchase email.
03
RETURNS
Returns, Exchanges & Refunds
What is your return window? +
Beau & Arrow accepts eligible return requests within 30 days
from the date an item is received.
How do I request a return? +
Contact our support team before sending an item back. Email
support@beauandarrow.store and include your order number,
purchase email, and a clear explanation of your return request.
Our team will review the request and provide the appropriate
return instructions.
Should I send my return before contacting support? +
No. Please contact Beau & Arrow before sending a product back.
Return instructions should be provided before the item is shipped.
Are there restocking fees? +
Beau & Arrow does not charge a restocking fee for approved,
eligible returns.
Are exchanges available? +
Exchanges may be available for eligible products. Contact
support@beauandarrow.store with your order number, purchase email,
and requested exchange information.
How will I receive my refund? +
Approved refunds are generally issued to the original payment
method used for the purchase.
How long does a refund take? +
Refund processing may take up to 10 business days after the
returned item has been received, reviewed, and approved.
Your bank, card issuer, or payment provider may require
additional processing time.
04
ASSISTANCE
Damaged, Defective or Incorrect Items
What if I receive a damaged item? +
Contact Beau & Arrow support before returning the item.
Include your order number, purchase email, and a clear
description of the issue. Photos or additional information
may be requested to help review the situation.
What if I receive the wrong item? +
Please contact our support team as soon as possible with your
order number, purchase email, and details about the incorrect
item. Our team will provide guidance on the next steps.
05
CHECKOUT
Payments & Billing
Which payment methods are accepted? +
Available payment methods may include Visa, Mastercard,
American Express, Discover, Diners Club, JCB, UnionPay,
Shop Pay, and PayPal. The payment options available to you
are displayed during checkout.
When is my payment processed? +
Payment is submitted securely during checkout and may be
subject to authorization by your bank, card issuer, or
payment provider.
Why was my payment declined? +
A payment may be declined, delayed, or restricted by your
bank, card issuer, or payment processor. If your payment
does not go through, verify your billing information or
contact your payment provider for assistance.
Is my payment information secure? +
Payment information is submitted through the checkout process.
Never send full card numbers, security codes, passwords, or
verification codes by email or through customer support.
06
ORDERS
Order Changes & Cancellations
Can I cancel my order? +
Contact Beau & Arrow as soon as possible if you need to
request an order cancellation. Cancellation requests are
considered before an order enters processing or shipment.
Once an order has been processed or shipped, cancellation
may no longer be available.
Can I change my shipping address? +
Contact our support team as quickly as possible if you notice
an address error. Address changes may not be possible once
an order has entered processing, preparation, or carrier
transfer.
NEED MORE HELP?
We're Here To Help
If you cannot find the answer you're looking for, our support team can assist with product questions, orders, shipping, returns, refunds, and other store-related questions.
Contact Support
B&A
BEAU & ARROW
Contact Us
BUSINESS NAME
Beau & Arrow
PHONE
FACEBOOK
BUSINESS HOURS
Monday–Friday: 10:00 AM–05:00 PM (CST)
Saturday: 10:00 AM–03:00 PM (CST)
Sunday: Closed